We’re sorry to hear that your order hasn’t arrived as expected. To track your order, please use the tracking number provided in your confirmation email. If you cannot find your tracking information or need further assistance, please contact our customer service team.

We do not typically deliver on public holidays. Deliveries scheduled for a public holiday will be completed the following business day. We appreciate your understanding and patience on these days.

•Homenwork delivers to most areas, but some geographical restrictions may apply due to the nature of our products. Please use the “Delivery Check” tool on our website by entering your postcode to see if delivery is available in your area.

Next-day delivery is available for certain products if you place your order before 2 PM on a business day. Please check the product details page to confirm if the item is eligible for next-day delivery.

For the security of your order, a signature is required upon delivery. If you are not available to sign for your delivery, you can arrange for someone else at your address to sign for it, or you can specify a safe place for the package to be left through your delivery preferences on our website.